Refund policy

Returns & Refunds Policy

Effective Date: 19 January 2026

Our Quality Guarantee

At The Butchers Block, we take pride in crafting premium sausages with the finest ingredients. We want you to be completely satisfied with every order.

Perishable Goods Policy

Due to the perishable nature of our frozen meat products, we cannot accept returns for change of mind. However, we stand behind the quality of our products.

Damaged or Defective Products

If your order arrives damaged, defective, or not as described, please contact us immediately and no longer than 24 hours of delivery with:

Your order number
Photos of the product and packaging
Description of the issue

We will arrange a replacement or full refund at no additional cost to you.

Delivery Issues

If your sausages arrive thawed or above safe temperature due to delivery delays or packaging failure, please contact us immediately. We will provide a full refund or replacement.

Quality Concerns

If you're not satisfied with the quality, taste, or freshness of our products, please contact us within 7 days of delivery. We may request photos and will work with you to resolve the issue through refund or replacement.

Non-Refundable Situations

We cannot offer refunds or replacements for:

Products that have been improperly stored after delivery
Products past their use-by date
Change of mind after accepting delivery
Issues not reported within the specified timeframes

How to Request a Refund

Contact us at: orders@thebutchersblockonline.com
Include your order number and details of the issue
We aim to respond within 24 hours

Refund Processing

Approved refunds will be processed within 5-7 business days to your original payment method.

Food Safety

For your safety, we cannot accept returns of perishable food products. Any approved refunds or replacements will be issued without requiring the product to be returned.